Customer Care

For nearly one hundred years customer care has been our first priority. We do not just provide full maintenance and emergency service 24 hours day, every day of the year, we do so cheerfully and without hesitation. As one customer said: Spring Brook technicians do what they say they are going to do. They provide the kind of customer care you rarely find anywhere else.

Licensed Trained Technicians

We hire the best technicians and support their continued education. Our technicians are not just fully licensed, they are masters at their trade. We expect them to be knowledgeable in all heating designs and engineering so that they can devise and describe accurately the best solution for you. The Company expects quality workmanship whether it is a simple furnace cleaning or a full boiler installation.  We understand that the finished product is a reflection of our workmanship.

We install oil, propane, and pellet heating systems as well as air conditioning for replacement, remodeling and new construction projects. We will provide construction analysis, on-site inspection, detailed recommendations, and quality workmanship. We understand how to maximize effciency and savings from proven equipment. Our work will impress you.

Click the read more link for more information about Spring Brook Ice and Fuel Company's professional installation service

Using proven products from respected manufacturers such as Mitsubishi,Fujitsu, and Daikin, Spring Brook technicians work with homeowners and businesses to create solutions that bring air conditioning/heat pump technology into their home or office. 

Why this technology did not come to Maine years ago is a mystery. Commonly used in warmer states where space heating is not required, Mainers continued to use their boilers to continuously heat  even small amounts of hot water. In situations where the boiler can be turned off or set back, on-demand tankless systems provide hot water at a fraction of the former cost.  The payback for installation is almost as instantaneous as your hot water.  We occasionally offer hot deals on home appliances.

The Delivery schedule is subject to change to improve routing efficiency or for circumstances beyond our control.

Professional preventative maintenance is strongly recommended annually for all heating systems. Our SecureHeat Service Plans seek four operational objectives:

• Safety — Always first, your system should give you peace of mind.
• Efficiency — Energy is too expensive to have a system at less than maximum output.
• Longevity — Routine care preserves your heating system investment for the long haul.
• Savings — A tuned heating system pays you back with lower energy bills.

Let our fully licensed technicians take care of you.

With SecureHeat you get:

• Our 13 Point Tune Up
• Service throughout the year
• Emergency attention for no heat anytime day or night

Repair or replacement of the covered parts which fail during normal use at no additional cost.

Learn More About SecureHeat Service Plans ...

Spring Brook Ice and Fuel Company offers two contractual payment plans to help you manage your budget. Delivery is part of the established price. These plans conclude on April 30 of each year.

Learn More About Fuel Payment Plans ...