General Conditions and Exclusions
This service Plan is available to automatic delivery customers only who purchased their fuel oil and all heating system services from us during the term of the Plan and whose payments are in accordance with our payment and credit terms. The Service Plan becomes effective after our inspection and approval of your heating system and tank.
The term of the Plan is for a one (1) year period and will renew automatically every year unless terminated by either the customer or Company. The Plan automatically terminates if the customer no longer purchases all of its heating oil from the Company. No credit will be issued if the Plans canceled before the expiration date.
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Repairs or services not covered by the Plan will be performed and charged to the customer at prevailing rates.
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In addition, the Service Plan includes the TankSure® Program which provides a zinc anode to prevent corrosion in your tank, tank testing service and the TankSure® Program Limited Warranty. An ultrasonic tank test will be performed by our technician before your tank can be accepted for enrollment in the TankSure® Program. While we cannot guarantee the prevention of a leak or other failure of your tank, we are providing these new services with the hope that by testing and monitoring, we are offering a long-term proactive tank replacement program for our customers. We recommend that an annual test of your fuel tank be performed. If I take leak occurs due to corrosion after a zinc anode is installed, the company will pay up to $1000 toward the replacement of your tank in accordance with the terms of TankSure® Program Limited Warranty. A Warranty Certificate will be provided to you.
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The Service Plan does not cover labor or materials to repair damage to the heating system or residents caused by the customer's neglect such as failure to have sufficient fuel oil in the tank (unless oil the is being delivered under our automatic delivery program), insufficient water for boiler, blown fuses, or other failure of electrical system, improper thermostat settings or faulty thermostat, having heating system switches in the "Off" position, debris buildup in the air or venting systems and other causes related to the improper operation or maintenance of the heating system by the customer. Damage, repairs or replacement of parts or components caused by Acts of God, fire, flood, freezing, storm or weather conditions, power loss or surges, water damage, and fuel flow problems due to outside fuel storage are not covered by the Plan.
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Company will provide service as soon as practical and during regular business hours, under normal conditions. Company will not be liable for any delay or failure to provide service due to conditions beyond its control such as Acts of God, labor disturbances or strikes, unavailability of mechanics or parts, failure or interruption of customer's electricity, inaccessibility of the heating system, storms, floods or other severe weather conditions, or government laws or regulations.
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The Service Plan only covers heating system parts and components specified in the Plan. Examples of components not covered by the Plan include boiler and furnace and related piping, underground oil storage tanks, aboveground storage tanks (unless enrolled in TankSure® Program), tanks with pre-existing leaks, patches or unstable conditions, air conditioning systems, humidifiers, heat pumps, heat exchangers, hot water heating systems and air and venting systems. The tankless coil, all water heaters, oil supply line, power vents, antifreeze (or components damaged by antifreeze), enertrols, or frozen pipes (including damage resulting from frozen pipes). Also should boiler or furnace need total replacement, contract would not apply. The Plan does not cover environmental cleanup, property damage, waste disposal services or other damages or losses caused by a tank leak or system failure even if the tank has been tested ultrasonically and is enrolled in the TankSure® Program.
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Customer agrees to release and hold Company harmless from all claims related to losses, costs or damage to personal or real property caused by fire, explosion, flood, freezing, power loss or surges, oil leakage, and premises left unattended. Customer agrees that company shall not be liable for any incidental, special or consequential damages incurred by the customer or by third parties.
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In the event that the residences sold, the service Plan may remain in effect, provided that the new owner continues to purchase fuel oil and heating systems service from the company.
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